Return policy for Chișinău

According to the Law of the Republic of Moldova No. 105-XV of 13.03.2003 "On Protection of Consumer Rights", there is a possibility within 14 calendar days to replace a product with a similar product or return the funds spent if the product has not been used or has not lost its consumer qualities and, if there is evidence that it was purchased from the seller.


In case of elimination of defects that arose through no fault of the consumer during the warranty period, a commensurate price reduction or refund of the cost of the product is made by the seller unconditionally within a period of not more than 14 calendar days from the date the consumer submits a complaint.

The return of the goods is possible only for the following reasons:

  • The size is large or small and it isn't possible to exchange for the same model in a different size
  • The product didn't fit in appearance
  • Poor-quality product

The period returning of product

You can return items purchased in the Puma Moldova online store within 14 days after receiving the order. To make a return, please use the form of return. Return is possible only for those items that have preserved their presentation (packaging, labels). Worn items are non-refundable. The same return policy applies to products from the "Sale" and "Last Size" sections. Please keep your receipts so that you can return or exchange the purchased goods from the Puma Moldova online store.

Money back method

Refunds will be issued using the same payment method you used to purchase. You will receive a return confirmation email after it has been done. The transfer period is up to 14 calendar days after receipt and verification of the returned goods.
If more than 14 days have passed without a refund, please send this confirmation to your bank, which will help you speed up the process.
"GHS-COM" is not responsible for the holding of money by the bank.

Return shipping will not be refunded.

If you ordered express delivery, but things did not fit you, you still pay for delivery.

return form

Refusal to exchange of good quality product

According to the Law of the Republic of Moldova No. 105 of 13.03.2003 "On Protection of Consumer Rights", LIST of non-food products of good quality that cannot be exchanged for a similar product

  • Sewing and knitwear (underwear, bed linen, socks products).


The warranty period is 30 days from the date of purchase of the product. Consumer complaints within 30 days can only be satisfied if the product has a hidden defect (manufacturing defect).

Procedure of reviewing complaints and appeals
1.During the warranty period, consumers submit complaints about non-conforming products initially to the seller.
2.Simultaneously with filing a complaint, the consumer submits a copy of the cash receipt or other document confirming the purchase (including the warranty card).


If the item which was purchased in the Puma Moldova online store has not our quality standards, you can return the item that, in your opinion, contain defects in a way convenient for you. More detailed information can be found above.

Defective items must be returned to a PUMA online or retail store (see above for available returns and refunds) for inspection. If you have any questions you can to contact our operators by phone +37376003800 or email Claims are accepted only for those products that were purchased in the Puma Moldova online store.



Size guide